Hyper Tuning USA Policy

Hyper Tuning USA is exporting American automotive parts to overseas countries via the Internet. Our method of advertising is web site based and we receive orders by e-mail or Fax. We don’t sell products in the domestic market.

Qualifications

1. Photo Copy of ID

2. Photo Copy of Credit Card

3. Photo Copy of current business license and photograph of shop

Method of Payment

Prepaid: Bank Wire Transfer
Prepaid: Credit Card (Master or Visa)

Special Orders

All special orders and specially priced merchandise must be paid for in full at the time of order. Once the order has been placed, it is NON-CANCELABLE. Parts not in stock, although listed in our web site, catalog or price sheet, can be special ordered at the option of Hyper Tuning USA.

Initial Orders

Initial orders placed with credit card require credit card verification. Shipping is arranged after payment is deposit is confirmed. Special order or non-stock items can require additional time. Credit card verification for international orders can take up to days.

Prices

All prices and discounts are subject to change without notice.

Freight

All merchandise will be shipped by the fastest, most economical method available, unless otherwise requested or instructed. All orders are FOB at our warehouse. Therefore, Hyper Tuning USA will not accept responsibility for items damaged during shipping. Customers have to provide their own insurance.

Refused Shipments

Any shipments returned, "REFUSED" for any reason will be permanently dropped as a distributor and no further shipments will be made. Any refused shipments sent back to Hyper Tuning USA does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with Hyper Tuning USA for the refused shipment. It is company policy to charge the customer all freight charges associated with the shipment and a 20% restocking fee.

Back Orders

We will hold back orders as long as prepaid. If you wish to have back order items cancelled, please make note on your purchase order.

Return Policy

We do not accept return for exchange or refund request.

Shipping Errors

If you receive an incorrect item due to our error, we will issue a UPS Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge to you.

Claims

All merchandise is packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. All claims for damaged or loss to your shipment must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. Hyper Tuning USA will not initiate any claims with the carrier. Claims for shortage of items or damaged shipments must be made within five working days of receipt.

Warranties

No warranty whatsoever will be valid if the defect was caused by abuse, negligence, and/or mishandling. All merchandise sold by Hyper Tuning USA is only subject to manufacturer’s warranty, if any, and are subject to submission to the manufacturer for approval for repair or replacement of merchandise. All claims must be directed to the proper manufacturers with a duplicate sent to us. To save time, contact the manufacturer directly. The customer, however, will be responsible for shipping and handling fees. No labor or inconvenience charges may be included in any claims. There is no warranty on lights, light bulbs, electrical parts, and internal engine or turbo parts. Also check your state and local laws regarding the use of any of these parts.

Refund Policy

Refund requests due to over payment will be either submitted to the customer in the form of wire transfer or the balance will be applied towards future purchases.

Termination

Hyper Tuning USA reserves the right to terminate any account that does not meet the above and below conditions and the conditions listed on Hyper Tuning USA Invoice.

Communication mode

All communications in either electronic or paper format will be considered to be in “writing.”

Titles of Ownership

All parts shall remain the property of Hyper Tuning USA until paid for in full.

Product Specifications

Prices, materials, design, specifications, and recommendations are subject to change without prior notice. All merchandise information presented in Hyper Tuning USA web site was true and correct at the time of publication.

Legal Venue

In the event that legal proceedings are required to resolve disputes or indifferences, all claims and filings must be made with the Court located in , California. Hyper Tuning USA’ customers will acknowledge and agree to this stipulation once a transaction has been made with Hyper Tuning USA.

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